Zepto, the quick commerce pioneer known for revolutionizing grocery deliveries, has now set its sights on transforming healthcare access in India. With the launch of Zepto Pharmacy, the company has made its first major expansion beyond food and essentials, stepping into the highly regulated and complex world of e-pharmacy. The new service is currently live in select areas of Hyderabad, Bengaluru, Delhi NCR, and Mumbai, offering a promise that is as bold as it is ambitious delivering essential medications in less than ten minutes.
The move represents more than just a new business vertical for Zepto. It is a calculated step into a sector that demands precision, trust, and compliance at every stage. Co-Founder and CEO Aadit Palicha explained that this leap is the result of over a year of behind-the-scenes work, where the team focused on refining every element of the operation. From perfecting the supply chain and ensuring temperature-sensitive medicines are handled with care, to setting up strict prescription verification processes, Zepto has built a model that prioritizes safety and quality over speed alone.
Palicha stressed that the company’s approach will be one of deliberate scaling. While the hyperlocal delivery model is often associated with rapid expansion, Zepto is intentionally avoiding aggressive rollouts in favor of maintaining operational excellence. The aim is to create a service where reliability is as much of a draw as speed. “If we execute well, we believe this service can seriously improve the lives of millions of customers across the country and make important medicines easier to access when they are needed the most,” Palicha shared.
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The e-pharmacy sector in India is still in its growth phase, with evolving regulations and rising consumer demand for convenience in healthcare. By leveraging its existing quick-commerce infrastructure, Zepto is in a prime position to disrupt this market. The company’s entry not only challenges established players in the space but also signals a shift in how hyperlocal delivery networks can be used to improve quality of life, moving beyond groceries to essential services that impact health and well-being directly.
As consumer expectations continue to evolve, the arrival of Zepto Pharmacy could redefine what people expect from digital healthcare delivery. It blends speed, reliability, and compliance, setting a new benchmark for the industry.
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